DW® Return Merchandise Authorization (RMA) Centers:Contact RMA at (813) 888-9555 | Hours: Mon-Fri 8AM-5PM PST In order to better serve our customers, DW® is pleased to announce that we have opened an additional RMA Repair Center in our Cerritos, California branch to better support the West Coast Region. All the units that are coming in for Repair from the States of North Dakota (ND), South Dakota (SD), Nebraska (NE), Kansas(KS), Oklahoma(OK), Texas(TX), and West of those States (MT, WY, CO, NM, AZ, UT, ID, WA, OR, NV, CA, AK, HI) should be sent to: DW® ATTN RMA # 16220 Bloomfield Ave Cerritos, CA 90703 All the units that are coming in for Repair from Eastern States (MN, IA, MO, AR, LA, MS, IL, WI, IN, MI, TN, AL, KY, OH, WV, NC, SC, GA, FL, PA, VA, VT, ME, MD, DE, CT, NJ, RI, MA, NH, NY) should be sent to: DW® ATTN RMA # 5436 W Crenshaw St Tampa, FL 33634
(*The location for the RETURNS FOR CREDIT remains the same: Cerritos, California. Any credit returns shipped to Tampa, FL will be refused and returned to the shipper.)
In order to receive an RMA # to send with your product, please follow the online RMA form above. You must contact Tech Support (813-888-9555 Option 4) prior to submitting this request. Please have your product's serial number ready and available in order to get your RMA#.