RMA Request Ticket

Please submit your information and a DW® representative will get in touch with you

Contact Information

Your Email*
I am a(n)*
First Name*
Last Name*
Company Name*
Phone*
Country*
Address
City*
State*
Zip / Postal Code*

Different Return Address

Return Information

Company Name*
Phone*
Country*
Address
City*
State*
Zip / Postal Code*

Product Information

Product Model*
Product Serial Number* How to find the serial number
Purchase Date
Place of Purchase
Technical Support Ticket#
RMA Type
 
Detailed Problem Description*
Attach Photo [to show the physical issue: cable, LED, case, damage]
To share multiple images of your issue, please combine them into a single file.
Upload image
Attach Video [to show symptom: screen, noise, LED blinking etc.]
To share multiple images of your issue, please combine them into a single file.
Upload video
Proof of purchase: Please note that the serial# you have provided is not found in our database. You may still submit your RMA and we will follow up with a response after review. You may also attach a proof of purchase to expedite the process.