Contact Sales l Support l or Call us today at (866) 446-3595 Remote Technical Support

Remote Technical Support

Our new Remote Technical Support is a great way to help you with many of the problems or questions you may have without having to schedule an on-site service call. Call Technical Support at 866.446.3595- Monday- Friday 9:00am-8:00pm EST to set up your remote service call.

When you call, you will get:
  • Experienced Technicians
  • Priority Attention for Urgent Needs
  • 100% Customer Satisfied Calls

Using cutting edge technology, we will schedule a session in which we can access your DVR remotely and actually view your desktop and manipulate the mouse and keyboard to address your issue for you. The sessions can only be started by you, and you can disconnect at any time. No software is permanently installed on your computer. All you need is a small file that you will download from us. This way you are in control, and the sessions will be safe, protecting your data and privacy. You must have a broadband internet connection (cable, DSL, or FIOS) to take advantage of the Remote Help Desk. Please call 866.446.3595 for more information on how to connect with live technicians. Upon request of the technician, click the applicable Start Session button shown below.