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Known Issues

Publication Date Subject Related Technical Bulletins Summary Relevant Product(s) System Impact Severity
Aug 20, 2026 CVE-2020-11022 & CVE-2020-11023 jQuery XSS Vulnerability https://support.digital-watchdog.com/hc/en-us/articles/52728868944532-08-20-2026-Known-Issue-CVE-2020-11022-CVE-2020-11023-jQuery-XSS-Vulnerability

A potential XSS vulnerability has been brough forward for VMAX recorders that use older versions of jQuery.

 

 VMAX IP G4 Series, VMAX A1 G4 Series, VMAX IP Plus Series

This potential security concern has been noted in the past and developers have already implemented defenses against the relevant vulnerabilities. As a result, even though older jQuery components are still present, there are currently no exposed vectors through which an attacker could directly execute malicious scripts.

Developers are actively developing a new web interface that removes jQuery dependency completely and is currently undergoing testing.

New firmware versions that address security concerns, based on the existing jQuery interface, will continue to be provided until the new web platform is launched.

 Low
May 14, 2026 Dirty Frag Lx Kernel Vulnerability Statement https://support.digital-watchdog.com/hc/en-us/articles/49265212675092-05-14-2026-Technical-Bulletin-Dirty-Frag-Lx-Kernel-Vulnerability-Statement

DW is actively investigating the scope of impact across all its Linux products. By default, DW Blackjack Server hardware that runs on Linux-based operating systems is not affected by this vulnerability. However, if you have enabled any of the modules that are affected, you will need to disable them.

 DW Blackjack Linux Servers

Recommended Solution: Check if affected modules are loaded and disable/remove is discovered.

 

For more information on the underlying vulnerability, refer to the official Ubuntu security advisory at https://ubuntu.com/blog/dirty-frag-linux-vulnerability-fixes-available.

 Low
Aug 23, 2023 DW Cloud Portal does not populate Systems DW Cloud Issue Solution

Following a recent update to the DW Cloud service, users have reported an issue where the DW Cloud Portal will not populate DW Cloud-connected systems.

 DW Spectrum IPVMS, DW Cloud-connected systems

Recommended Solution: Clear the cache from your web browser, then close and re-open the browser.

 

Clearing cache Chrome:

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Clearing cache Microsoft Edge:

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

 

 

 Low
Mar 21, 2023 DW Spectrum Systems periodically lose connection with DW Cloud https://digital-watchdog.zendesk.com/hc/en-us/articles/43285078163476-03-16-2023-Hotfix-Notes-DW-Spectrum-IPVMS-Hotfix-v5-0-0-36529

Some DW Spectrum Systems may experience intermittent connection loss with DW Cloud. Issue possibly related to to token bearing authorization issues, 2FA or other authentication related impediments. 

 DW Spectrum IPVMS, DW Cloud-connected systems
  • Some systems may experience intermittent disconnection with DW Cloud and require administrators to re-enter their login credentials to reconnect servers with the DW Cloud service.
  • Recording management and operation is unaffected
  • Recommended Solution: Apply hotfix build 36529 as needed
 Low
May 24, 2022 Microsoft email services (Outlook, Office365, Hotmail) are not receiving DW Cloud verification emails https://digital-watchdog.zendesk.com/hc/en-us/articles/43285266222356-05-24-2022-Technical-Bulletin-DW-Cloud-and-Microsoft-Email-Verification

DW Cloud email verifications are not being received by Microsoft-reliant email services such as Outlook, Office 365, and Hotmail.

This issue is occurring primarily between services that use AWS servers and Microsoft, but not DW Cloud specifically. use of other email services (Gmail, Yahoo, etc.) appear to be unaffected and remain functional.

 DW Spectrum® IPVMS, DW Cloud-connected systems
  • Prevents DW Cloud verification emails from being received by Microsoft email service-reliant customers
  • Recommended solution:  Use a different email server (Gmail, Yahoo, etc.) for new DW Cloud accounts until AWS and Microsoft can address the issue
 Low
Jan 14, 2022 VMAX IP Plus & VMAX A1 Plus PathFinder 2.0 firmware update interrupts Push Notifications for DW Mobile Plus https://digital-watchdog.zendesk.com/hc/en-us/articles/43284379779860-01-14-2022-Technical-Bulletin-PathFinder-P2P-Service-Changes

The Push Notification feature of DW Mobile Plus (iOS/Android) no longer works after updating NVR/DVR firmware for PathFinder 2.0 service update

 VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, DW Mobile Plus (iOS & Android)

Recording management is unaffected, push notification fails

 Low
Dec 15, 2021 CVE-2021-44228 notice of the Log4j zero-day exploit does not affect DW products https://digital-watchdog.zendesk.com/hc/en-us/articles/43284659179412-12-15-2021-Technical-Bulletin-Log4j-Software-Vulnerability-Statement

Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news.

 DW Spectrum® IPVMS, Blackjack® Series, VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, MEGApix® IP Cameras, Compressor™ encoder Series

No effect on DW Products; no fix/changes necessary.

 Unaffected
Dec 13, 2021 DW Spectrum IPVMS uses JavaScript (JS) format and is unaffected by the Log4j exploit https://digital-watchdog.zendesk.com/hc/en-us/articles/43284831375892-12-13-2021-Technical-Bulletin-Log4J-JAVA-Framework-Exploit-Concerns

Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news.

 DW Spectrum® IPVMS

No effect on DW Products; no fix/changes necessary.

 Unaffected
Nov 09, 2021 System watchdog timer causes constant auto-reboot cycle; Pathfinder (P2P) issues https://digital-watchdog.zendesk.com/hc/en-us/articles/43284341969428-Known-Issue-Digital-Watchdog-VMAX-A1-Plus-Rebooting

DVR watchdog timer function experiences false-positive fault detection, locking DVR in a reboot cycle

 VMAX® A1 Plus Series (DW-VA1P4xT, DW-VA1P8xT, DW-VA1P16xT)

Critical impact; firmware patch available.

 Severe
May 28, 2021 Updating OpenSSL file https://digital-watchdog.zendesk.com/hc/en-us/articles/43284258728852-Known-Issue-DW-Spectrum-Software-Crashes-Due-to-libeay32-dll-on-Windows

DW Spectrum crashes immediately after launching due to outdated OpenSSL file "libeay32.dll".

 DW Spectrum IPVMS

Critical impact; fix available.

 Severe
May 27, 2021 Enabling plain-text for SMTP notification videos https://digital-watchdog.zendesk.com/hc/en-us/articles/43285124996628-Known-Issue-Pre-Alarm-Clips-Do-Not-Display-in-Email-Notifications-DW-Spectrum

Pre-alarm video clips do not display images properly when sent over SMTP.

 DW Spectrum® IPVMS

Operation is unaffected, email notification video fails; fix available.

 Low
Apr 27, 2021 BIOS error code https://digital-watchdog.zendesk.com/hc/en-us/articles/43284527780884-Known-Issue-BIOS-Recovery-Issue-For-DW-Blackjack-E-RACK-X9SAE1

SuperMicro X9 motherboards with E3v1/v2 CPUs no longer allow system administrators to access BIOS

 Blackjack E-Rack™ Series (DW-BJER2U, DW-BJER3U, DW-BJER4U)

Operation is interrupted; fix available.

 Low
Feb 09, 2021 NAS invalid storage https://digital-watchdog.zendesk.com/hc/en-us/articles/43284827932948-Known-Issue-NAS-Storage-Becomes-Unavailable-and-Shows-As-Invalid-Storage-Windows-OS

When both the DW Spectrum Server and the Samba NAS have the same workgroup name, the NAS device will show as invalid storage for DW Spectrum.

 DW Spectrum® IPVMS, Blackjack® NAS Series

Archive storage is affected; fix available.

 Low
Feb 02, 2021 Third-Party cameras fail to obtain onvif/media2 packets properly https://digital-watchdog.zendesk.com/hc/en-us/articles/43284550821908-Third-Party-Cameras-Go-Offline-After-DW-Spectrum-Update-v4-1

DW Spectrum experiences video loss with third-party cameras due to differing ONVIF API between the server and camera.

 DW Spectrum IPVMS

Operation is interrupted; fix and software patch available.

 Low
Jan 11, 2021 System time inaccuracy https://digital-watchdog.zendesk.com/hc/en-us/articles/43284359618964-Known-Issue-VMAX-Legacy-DVR-Date-Issue

At the start of January 1st, 2021, the internal settings of legacy VMAX units inaccurately displayed "2020" as the year.

 DW-VMAX, DW-VF, DW-VF960H, DW-VC, DW-VMAX960H, DW-VMAX480

Time records affected; outdated/discontinued product.

 Low
Oct 01, 2019 Outdated security certificate results in error message on Win10 and WinServer2016 https://digital-watchdog.zendesk.com/hc/en-us/articles/43286420197012--Archive-Known-Issue-Windows-will-not-allow-me-to-run-or-install-DW-Spectrum

Using DW Spectrum on Windows 10 or Windows Server 2016 systems results in a security certificate error.

 DW Spectrum® IPVMS v3.2

Critical impact; software update available.

 Severe
Aug 24, 2019 Windows KB4512506 causes OS boot issues for Win7 embedded DW Blackjack units https://digital-watchdog.zendesk.com/hc/en-us/articles/43283985610004-Known-Issue-Windows-7-Boot-Issue-KB4512506

DW Blackjack servers with embedded Win7 OS does not boot after Windows Monthly Rollup Update KB4512506 (August 2019).

 Blackjack® servers with Windows OS

Critical impact; fix available.

 Moderate