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Unauthorized Dealer Policy


Unauthorized Dealer and Warranty Disclaimer Statement

DW is firmly committed to providing our customers with best in class, reliable security solution products through authorized dealers. Our policy is to honor product warranties and to perform services only on products purchased from an authorized DW dealer. Unfortunately, not every dealer or retailer advertising DW products has been authorized by DW. If you purchase a DW product from an unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your DW warranty may not be valid.

Authorized dealers do site surveys and make sure the right product and system design is being used. Being able to offer aftersales support like service, maintenance, and emergency repairs is something an authorized dealer can do that a website cannot.

Products sold on these unauthorized websites or from these unauthorized dealers may not carry a warranty from DW. When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your country.

Please protect yourself and your DW product by ensuring that you only purchase DW products from an authorized DW Dealer.

To help guide you, we have compiled below a list of known unauthorized dealers. This is not a complete list, and we recommend you contact us if you have any doubts. We note that unauthorized dealers may appear on a marketplace site, hosted by companies such as or To see a list of DW unauthorized dealers List of Unauthorized Dealers

If you have any questions regarding whether you are dealing with an authorized DW dealer please Contact Us