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Known Issues

Publication Date Title Summary Relevant Product(s) Subject System Impact Severity
Jan 19, 2022 https://support.digital-watchdog.com/kb/article/826-01-14-2022-technical-bulletin-pathfinder-p2p-service-changes/ The Push Notification feature of DW Mobile Plus (iOS/Android) no longer works after updating NVR/DVR firmware for PathFinder 2.0 service update VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, DW Mobile Plus (iOS & Android) VMAX IP Plus & VMAX A1 Plus PathFinder 2.0 firmware update interrupts Push Notifications for DW Mobile Plus Recording management is unaffected, push notification fails Low
Dec 15, 2021 https://support.digital-watchdog.com/kb/article/822-12-15-2021-technical-bulletin-log4j-software-vulnerability-statement/ Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news. DW Spectrum® IPVMS, Blackjack® Series, VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, MEGApix® IP Cameras, Compressor™ encoder Series CVE-2021-44228 notice of the Log4j zero-day exploit does not affect DW products No effect on DW Products; no fix/changes necessary.
 Unaffected
Dec 13, 2021 https://support.digital-watchdog.com/kb/article/821-12-13-2021-technical-bulletin-log4j-java-framework-exploit-concerns/ Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news. DW Spectrum® IPVMS DW Spectrum IPVMS uses JavaScript (JS) format and is unaffected by the Log4j exploit No effect on DW Products; no fix/changes necessary. Unaffected
Nov 09, 2021 https://support.digital-watchdog.com/kb/article/804-known-issue-digital-watchdog-vmax-a1-plus-rebooting/ DVR watchdog timer function experiences false-positive fault detection, locking DVR in a reboot cycle VMAX® A1 Plus Series (DW-VA1P4xT, DW-VA1P8xT, DW-VA1P16xT) System watchdog timer causes constant auto-reboot cycle; Pathfinder (P2P) issues Critical impact; firmware patch available. Severe
May 28, 2021 https://support.digital-watchdog.com/kb/article/731-known-issue-dw-spectrum-software-crashes-due-to-libeay32-dll-on-windows/ DW Spectrum crashes immediately after launching due to outdated OpenSSL file "libeay32.dll". DW Spectrum IPVMS Updating OpenSSL file Critical impact; fix available. Severe
May 27, 2021 https://support.digital-watchdog.com/kb/article/728-known-issue-pre-alarm-clips-do-not-display-in-email-notifications-dw-spectrum/ Pre-alarm video clips do not display images properly when sent over SMTP. DW Spectrum® IPVMS Enabling plain-text for SMTP notification videos Operation is unaffected, email notification video fails; fix available. Low
Apr 27, 2021 https://support.digital-watchdog.com/kb/article/715-known-issue-bios-recovery-issue-for-dw-blackjack-e-rack-x9sae1/ SuperMicro X9 motherboards with E3v1/v2 CPUs no longer allow system administrators to access BIOS Blackjack E-Rack™ Series (DW-BJER2U, DW-BJER3U, DW-BJER4U) BIOS error code Operation is interrupted; fix available. Low
Feb 09, 2021 https://support.digital-watchdog.com/kb/article/637-known-issue-nas-storage-becomes-unavailable-and-shows-as-invalid-storage-windows-os/ When both the DW Spectrum Server and the Samba NAS have the same workgroup name, the NAS device will show as invalid storage for DW Spectrum. DW Spectrum® IPVMS, Blackjack® NAS Series NAS invalid storage Archive storage is affected; fix available. Low
Feb 02, 2021 https://support.digital-watchdog.com/kb/article/628-third-party-cameras-go-offline-after-dw-spectrum-update-v4-1/ DW Spectrum experiences video loss with third-party cameras due to differing ONVIF API between the server and camera. DW Spectrum IPVMS Third-Party cameras fail to obtain onvif/media2 packets properly Operation is interrupted; fix and software patch available. Low
Jan 11, 2021 https://support.digital-watchdog.com/kb/article/620-known-issue-vmax-legacy-dvr-date-issue/ At the start of January 1st, 2021, the internal settings of legacy VMAX units inaccurately displayed "2020" as the year. DW-VMAX, DW-VF, DW-VF960H, DW-VC, DW-VMAX960H, DW-VMAX480 System time inaccuracy Time records affected; outdated/discontinued product. Low
Oct 01, 2019 https://support.digital-watchdog.com/kb/article/202-known-issue-windows-will-not-allow-me-to-run-or-install-dw-spectrum/ Using DW Spectrum on Windows 10 or Windows Server 2016 systems results in a security certificate error. DW Spectrum® IPVMS v3.2 Outdated security certificate results in error message on Win10 and WinServer2016 Critical impact; software update available. Severe
Aug 24, 2019 https://support.digital-watchdog.com/kb/article/153-known-issue-windows-7-boot-issue/ DW Blackjack servers with embedded Win7 OS does not boot after Windows Monthly Rollup Update KB4512506 (August 2019). Blackjack® servers with Windows OS Windows KB4512506 causes OS boot issues for Win7 embedded DW Blackjack units Critical impact; fix available. Moderate
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