Complete Surveillance Solutions
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Here to provide support.

Get help from Digital Watchdog’s Technical Support professionals. Quickly find and download information about our products, including manuals and documentation to install and get the most from your investment in video surveillance.
Self-Service
Downloads
Tools
Contact DW Support
Knowledge Base
A wealth of support articles for common issues.
DW University
Online learning and product certification.
Resource Library
Quickly find all available documentation.
Video Library
Product overview and instructional videos.
Webinars
Register for upcoming webinars and watch recordings of past webinars.
End-of-Life (EOL) Product List
View a list of all DW products discontinued but still supported by our Technical Support.
End-of-Support-Life (EOSL) Product List
View a list of all DW products discontinued and no longer supported by our Technical Support.
Download Software
Acquire latest VMS software versions.
Download Firmware
Acquire latest firmware drivers for DW products.
Download DW Spectrum SDK
Acquire the DW Software Development Kit.
Compatibility Lists
Quickly reviews products that work with DW.
Product Registration
Register your licenses and get going fast.
System Calculators
Design your DW Spectrum or VMAX IP Plus DVR system.
DW Spectrum Version Comparison
A history of DW Spectrum releases.
A&E Materials
Everything for architects and engineers.
Join our Sales Portal
Product registration is just the beginning of the tools you will find behind your secure login.
D Tools
D tools design tool.
System Surveyor
Design tools.
ARCAT
Building product information.
Contact DW Tech Support
Submit a contact request to DW’s technical support team.
Check Tech Support Ticket Status
Login to view and track your existing support tickets.
DW Spectrum Deactivation Form
Easily request a recording license to be deactivated for reuse.
DW Password Policy
A form to request a password reset.
Remote Technical Support
Schedule for a technician to access your system remotely.
Share Files with Technical Support
Upload files to share with technical support.
RMA Ticket
Open an RMA request.
RMA Warranty Status
A form to instantly check the warranty status of your product.
DW Return and Repair Policy
Everything you need to know to request a repair or the return of a product.
Sales Support
Chat or talk with a DW sales representative.
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