As an installer, you will no longer have access to your systems and customers’ systems in myDW™ 1.0 after May 1st, 2024.

As an installer, you will need to register for a new account in myDW™ 2.0. As an installer, you will need to register all your devices and invite your customers to myDW™ 2.0.

A system integrator or an installer manages your system. To access myDW™ 2.0, request your system integrator to invite you and add your systems to the new platform.

While support is shutting down for myDW™ 1.0 as we migrate to the new myDW™ 2.0, you still have access to your systems, users and alerts at this time (January 15th ~ May 1st, 2024). After May 1st, 2024, you will no longer have access to your systems in myDW 1.0.

After May 1st, 2024, myDW 1.0 will be considered EOL. You will not have access to your systems, users, or alerts, and you will need to register for a new account in myDW 2.0.

If you need an extension for access, contact myDWsupport@digital-watchdog.com.

While support is shutting down for myDW™ 1.0 as we migrate to the new myDW™ 2.0, you still have access to your systems, users and alerts at this time (January 15th ~ May 1st, 2024). After May 1st, 2024, you will no longer have access to your systems in myDW 1.0.

After May 1st, 2024, myDW 1.0 will be considered EOL. You will not have access to your systems, users, notifications, or alerts, and you will need to register for a new account in myDW 2.0.

Once you register with myDW™ 2.0, add your systems and create new notifications and alert rules, you will be able to receive notifications for your systems again.

If you need help with registration, please contact myDWsupport@digital-watchdog.com.

myDW 1.0 will be obsolete on May 1st, 2024. While you can still add new systems to your myDW™ 1.0 account until May 1st, 2024, you will no longer have access to those systems past the EOL date.

We recommend adding any new systems to myDW 2.0

Yes! contact myDWsupport@digital-watchdog.com for assistance to get your data via a secured method. We will provide a CSV file with IP addresses, system names and users.

Your login encrypted credentials will be purged.

Your information and data will not be saved.

To learn more about DW’s cybersecurity and data protection practices, visit here.

Your login encrypted credentials and system data will be purged.

Servers will be wiped clean, and DW will not save any personal or sensitive data related to your account, systems, or video.

To learn more about DW’s cybersecurity and data protection practices, visit here.

You may delete your data before the EOL date of May 1. After May 1, data will be automatically deleted.

myDW™ 1.0 will become EOL (end of life) on May 1st, 2024. This means that all accounts, systems and users will be deactivated and all encrypted information deleted. Support will no longer be available for myDW™ 1.0 after May 1st, 2024.

Once myDW™ 2.0 is launched, and you receive your invitation to register with the new platform, you will need to re-create your accounts, systems, reports and alerts.

Unfortunately, once myDW™ 1.0 is EOL, you will no longer have access to your systems through myDW 1.0.

However, you may access your systems through myDW 2.0 after registration. You will need to readd your systems on myDW™ 2.0. They will not migrate automatically.

If you need an extension, please contact myDWsupport@digital-watchdog.com.

myDW™ 2.0 Beta is ETA April 1st 2024 – by invitation only.

Closed beta invitation only. If you wish to be added to the waitlist for the beta invitation, please fill out the form below.

myDW™ 1.0 can still be accessed by going to myDW.cloud or bet.mydw.cloud until it becomes EOL (end of life) on May 1st, 2024.

Once myDW™ 2.0 is launched, myDW.cloud will redirect users to myDW™ 2.0 and you will need a new myDW™ 2.0 account to login.

If you would like to see a demo of myDW 2.0, please fill out the form here.

If you would like to see a demo of myDW 2.0, please fill out the form here.

If you need help or have any additional questions, please contact us at myDWsupport@digital-watchdog.com.