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Technical Bulletin - Video Loss on STAR-LIGHT AHD™ Cameras When Using UTP Connection

01/21/2016

ISSUE:

Some STAR-LIGHT AHD™ cameras may show no video even when all possible troubleshooting is done. If a customer tries to connect their STAR-LIGHT AHD™ camera to a UTP cable directly rather than a BNC cable, they will not be able to see video from the camera.

SOLUTION:

Most of the STAR-LGIHT AHD™ cameras have an UTP/COAX switch on the controller board. The switch is located between the secondary BNC output and the OSD joystick controller. The switch is set to COAX by default.

 

If the camera is showing no video, and the customer is trying to connect the camera directly via UTP, check the UTP/COAX switch and confirm the switch’s position matches the signal connection type.

 

THE ISSUE MAY APPLY TO THE FOLLOWING CAMERAS:

  • *     DWC-D3763WTIR
  • *     DWC-V6763WTIR
  • *     DWC-B6763WTIR
  • *     DWC-B6763WTIR650
  • *     DWC-D4783WD / DWC-D4783WTIR
  • *     DWC-V4783WD / DWC-V4783WTIR 

For More Information:

DW® Customer Service

Toll Free: 866.446.3595

customerservice@dwcc.tv

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