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STAR-LIGHT™ 960H 37X Pan, Tilt, Zoom Camera
Model: DWC-PTZ37X

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The STAR-LIGHT™ 37x Pan Tilt Zoom Camera is a high performance, super speed PTZ with a 37x optical zoom lens and 16X digital zoom for an incredible total zooming capability of 592x. Our Star-Light™ technology increases the length of time the shutter remains open to collect additional ambient light, revealing details in typically dark environments. The camera provides a 0-360° endless pan and 360° per second pan speed, always moving between view points by using the shortest path. The 37x PTZ is IP66 weather resistant. To simplify installation, the camera’s wiring module is included separately with your choice of mounting accessory.
  • DWC-PTZ37X


  • 1/4” Interline Transfer CCD, 680TVL [B/W], 560TVL [Color]
  • 37x Optical Zoom, 16x Digital Zoom with Auto Focus
  • Wide Dynamic Range (WDR)
  • STAR-LIGHT™ Super Low Light Technology
  • 3.5 ~ 129.5mm Auto Focus Lens
  • Smart DNR™ 3D Digital Noise Reduction
  • Highlight Masking Exposure (HLC)
  • Pan 0-360° Endless
  • 360° Per Second Pan Speed
  • Vector Drive Technology (Pan/Tilt Motion in Shortest Path)
  • Auto Day/Night with IR Cut Filter
  • 128 Presets, 4 Patterns, 7 Schedules
  • 8 Alarm Sensor Input, 4 Relay Output
  • Digital Image Stabilizer (DIS)
  • Auto Gain Control (AGC)
  • Digital Slow Shutter (DSS)
  • Back Light Compensation (BLC)
  • Auto White Balance (AWB)
  • Programmable Privacy Zones
  • Heater and Fan Built-in
  • IP66 Certified


Effective Pixels (H X V)
768 (H) x 494 (V), 380K
15.734KHz (H), 59.94Hz (V)
Horizontal TV Lines [Color/Black & White]
680 TV Lines [B/W], 560 TV Lines [Color]
Image Sensor
1/4" Interline Transfer CCD
Minimum Illumination
0.7Lux (F1.6, 50IRE) at Color 0.07Lux (F1.6, 50IRE) at B/W
S/N Ratio- Signal to Noise Ratio
Video Output
CVBS: 1.0Vp-p / 75 ?

Pan/ Tilt

128, #95 Reserved for OSD
Pan: 0-360? Endless Tilt: 180? (Auto Flip- ON), 90? (Auto- Flip- OFF)
CVBS: 1.0Vp-p / 75 ?


Focal Length
3.5 ~ 129.5mm
Lens Type
Auto Focus
Optical Zoom


260 x 552 x 405 mm 10.23 x 21.73 x 15.94 in
Housing Material
Aluminum Die- Casting
Housing Type
Pan Tilt Zoom Dome
Sensor Input/ Output
8 Sensor Inputs/ 4 Relay Outputs
2 Years Limited 2 Years Warranty for Junction Box 1 Year Warranty for PTZ Zoom Module
5.8 kg 12.8 lbs


Auto Gain Control
Off, Low, Middle, High Selectable
Auto White Balance
AUTO / AWC / INDOOR / OUTDOOR / Manual (1700 ?K ~ 11,000?K)
Day/ Night
Color / BW(ICR) / Auto
DIS- Digital Image Stabilizer
On/ Off
Programmable Privacy Zones
8 Zones
Smart DNR™ 3D Digital Noise Reduction
Low, Middle, High, Off


Protects against dust and high pressure water
Operating Humidity
Less than 90% (Non-Condensing)
Operating Temperature
-45°C ~+ 50°C (-49°F ~ 122°F)
Power Consumption
Heater OFF: 24W, 1000mA Heater ON: 57W, 2400mA
Ceiling mount bracket for PTZ37X
Ceiling mount bracket for PTZ37X - short
Corner mount bracket for PTZ39X and PTZ12X
Pole mount bracket for PTZ39X and PTZ12X
System Control Keyboard
Wall mount bracket for PTZ37X
Title Type Size Download
Camera Accessories Compatibility Chart pdf 3.88 MB
DWC-PTZ37X Datasheet pdf 0.36 MB
DWC-PTZ37X Manual pdf 2.24 MB
DWC-PTZ37X Quick Start Guide pdf 5.28 MB
DWC-PTZ37X Sell Sheet pdf 0.84 MB
Spec_P37PM.pdf pdf 0.29 MB
Spec_P37SPM.pdf pdf 0.31 MB
Spec_P37WM.pdf pdf 0.28 MB

Frequently asked questions
Q. How to control a PTZ camera using RS485 on DVR?
  1. Connect RS-485 cables to the PTZ terminal on dvr
  2. Enter Setup menu
  3. Go to DEVICE then UTC/PTZ
  4. Enter Protocol, Baud rate and Address then SAVE
  5. Exit Menu to LIVE view
  6. Right click on the camera and select PTZ control
  7. User the controller to manipulate the camera
Q. How to control a PTZ camera?
  1. Enter Protocol, Baud rate and Address in the dvr’s ptz menu
  2. From LIVE, right click and select PTZ control
  3. Right click and select Show Controller
  4. Use the controller options to pan, tilt and zoom
Q. How to resume the tour after it has been interrupted?
  1. Press menu on controller to access camera’s OSD
  2. Go to MOTION setup
  3. Select PARKING ACTION and turn it on
  4. Set Parking Action to the assigned function
Q. How to setup a tour?
  1. Press menu on controller to access camera’s OSD
  2. Go to FUNCTION setup and select PRESET setup to set presets
  3. Go to SCAN to setup tour of 2 presets
  4. Go to GROUP to setup tour of 3 or more presets
  5. Go to PATTERN to setup tour where it follows a specific pattern
Q. My Camera image is flashing/flickering
  1. View the image to see if the environment has variable lighting
  2. If so, enable WDR or DRC in the camera’s menu
  3. If not, make sure power is sufficient and power cycle the camera
  4. Check cable and connectors

Wide Dynamic Range (WDR)

Wide Dynamic Range technology mechanically allows capturing an entire scene in challenging lighting conditions. One shutter is set to a short exposure, capturing the bright areas in the FoV, while the other is set for a long exposure, capturing the dark areas in the FoV. The camera then interlaces the images and combines them, capturing both areas with no loss of detail. This allows for an image capture even when there are very bright and dark areas in the camera’s field of view or images are distorted by a strong backlight.

  1. Enter camera's setup menu
  2. Go to Exposure
  3. Go to Backlight and select WDR
  4. Enter WDR submenu to adjust the level
  5. Save & Exit

Dynamic Range Compressor (DRC)

DRC enables dark areas in images to become more visible without overexposing the bright areas to create one perfect image

  1. Enter camera's setup menu
  2. Go to Exposure
  3. Select DRC
  4. Enter DRC submenu to adjust the level
  5. Save & Exit

Q. My camera is blurry at night but clear in the day
  1. Check the lens cover for dirt, debris, scratches, smudges or residue
  2. Tilt camera away from or remove nearby reflective objects
  3. Make sure rubber gasket is present and correctly seated on lens
  4. Clean lens cover with water and dry microfiber cloth
Q. My camera is no longer producing video.
  1. Confirm the physical connection on the dvr
  2. Switch with a known working camera
  3. Check power to the camera
  4. Check camera compatibility
  5. Check user rights
Q. My camera is stuck in Black & Whtie.
  1. Make sure the camera is compatible with the dvr
  2. Make sure the camera is on the right signal
  3. Make sure the camera is getting sufficient light
  4. Make sure the light sensor is not obstructed.
  5. Move camera to a known working port. If problem follows the camera then the camera is the problem
  6. Enter the Camera's setup menu and make sure Day & Night is on Auto
  7. Factory default/Initialize the camera
  8. Bench test the camera with separate wiring and power
  9. Send in for repair if the problem persists.
Q. My PTZ camera is no longer touring
  1. Check Preset and tour setup
  2. Re-run the function to start the tour
  3. Power cycle the camera and check for errors.
  4. Delete and recreate the presets and tour
Q. There are horizontal rolling bars on the monitor.

This is a video ground loop due to more than one ground between camera and monitor/head-end

Ground Loop problems can be resolved by making sure that only one end of any video cable is
connected to a local ground. Make sure the video cable shields do not come into direct contact with
each other to prevent unintentional local grounding.

  1. Tape all connectors in such situations to minimize this risk.
  2. Keep camera runs as short as possible with all video cables cut to fit. Excess cable left along any run can increase the risk of interference.
  3. At the monitor end make sure all the CCTV equipment is connected to same power point to provide a common local ground.
  4. Implement a ground loop isolator

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