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Get help from Digital Watchdog’s Technical Support professionals. Quickly find and download information about our products, including manuals and documentation to install and get the most from your investment in video surveillance.
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A wealth of support articles for common issues.
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End-of-Life (EOL) Product List
View a list of all DW products discontinued but still supported by our Technical Support.
End-of-Support-Life (EOSL) Product List
View a list of all DW products discontinued and no longer supported by our Technical Support.
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A history of DW Spectrum releases.
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D Tools
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ARCAT
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DW Spectrum Deactivation Form
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A form to request a password reset.
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Known Issues

Publication Date Title Summary Relevant Product(s) Subject System Impact Severity
Dec 15, 2021 https://support.digital-watchdog.com/kb/article/822-12-15-2021-technical-bulletin-log4j-software-vulnerability-statement/ Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news. DW Spectrum® IPVMS, Blackjack® Series, VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, MEGApix® IP Cameras, Compressor™ encoder Series CVE-2021-44228 notice of the Log4j zero-day exploit does not affect DW products No effect on DW Products; no fix/changes necessary.
Unaffected
Dec 13, 2021 https://support.digital-watchdog.com/kb/article/821-12-13-2021-technical-bulletin-log4j-java-framework-exploit-concerns/ Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news. DW Spectrum® IPVMS DW Spectrum IPVMS uses JavaScript (JS) format and is unaffected by the Log4j exploit No effect on DW Products; no fix/changes necessary. Unaffected
Nov 09, 2021 https://support.digital-watchdog.com/kb/article/804-known-issue-digital-watchdog-vmax-a1-plus-rebooting/ DVR watchdog timer function experiences false-positive fault detection, locking DVR in a reboot cycle VMAX® A1 Plus Series (DW-VA1P4xT, DW-VA1P8xT, DW-VA1P16xT) System watchdog timer causes constant auto-reboot cycle; Pathfinder (P2P) issues Critical impact; firmware patch available. Severe
May 28, 2021 https://support.digital-watchdog.com/kb/article/731-known-issue-dw-spectrum-software-crashes-due-to-libeay32-dll-on-windows/ DW Spectrum crashes immediately after launching due to outdated OpenSSL file "libeay32.dll". DW Spectrum IPVMS Updating OpenSSL file Critical impact; fix available. Severe
May 27, 2021 https://support.digital-watchdog.com/kb/article/728-known-issue-pre-alarm-clips-do-not-display-in-email-notifications-dw-spectrum/ Pre-alarm video clips do not display images properly when sent over SMTP. DW Spectrum® IPVMS Enabling plain-text for SMTP notification videos Operation is unaffected, email notification video fails; fix available. Low
Apr 27, 2021 https://support.digital-watchdog.com/kb/article/715-known-issue-bios-recovery-issue-for-dw-blackjack-e-rack-x9sae1/ SuperMicro X9 motherboards with E3v1/v2 CPUs no longer allow system administrators to access BIOS Blackjack E-Rack™ Series (DW-BJER2U, DW-BJER3U, DW-BJER4U) BIOS error code Operation is interrupted; fix available. Low
Feb 09, 2021 https://support.digital-watchdog.com/kb/article/637-known-issue-nas-storage-becomes-unavailable-and-shows-as-invalid-storage-windows-os/ When both the DW Spectrum Server and the Samba NAS have the same workgroup name, the NAS device will show as invalid storage for DW Spectrum. DW Spectrum® IPVMS, Blackjack® NAS Series NAS invalid storage Archive storage is affected; fix available. Low
Feb 02, 2021 https://support.digital-watchdog.com/kb/article/628-third-party-cameras-go-offline-after-dw-spectrum-update-v4-1/ DW Spectrum experiences video loss with third-party cameras due to differing ONVIF API between the server and camera. DW Spectrum IPVMS Third-Party cameras fail to obtain onvif/media2 packets properly Operation is interrupted; fix and software patch available. Low
Jan 11, 2021 https://support.digital-watchdog.com/kb/article/620-known-issue-vmax-legacy-dvr-date-issue/ At the start of January 1st, 2021, the internal settings of legacy VMAX units inaccurately displayed "2020" as the year. DW-VMAX, DW-VF, DW-VF960H, DW-VC, DW-VMAX960H, DW-VMAX480 System time inaccuracy Time records affected; outdated/discontinued product. Low
Oct 01, 2019 https://support.digital-watchdog.com/kb/article/202-known-issue-windows-will-not-allow-me-to-run-or-install-dw-spectrum/ Using DW Spectrum on Windows 10 or Windows Server 2016 systems results in a security certificate error. DW Spectrum® IPVMS v3.2 Outdated security certificate results in error message on Win10 and WinServer2016 Critical impact; software update available. Severe
Aug 24, 2019 https://support.digital-watchdog.com/kb/article/153-known-issue-windows-7-boot-issue/ DW Blackjack servers with embedded Win7 OS does not boot after Windows Monthly Rollup Update KB4512506 (August 2019). Blackjack® servers with Windows OS Windows KB4512506 causes OS boot issues for Win7 embedded DW Blackjack units Critical impact; fix available. Moderate
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