The question of who has access to your security camera video continues to be in the news. As a result, several DW customers have been asking, “How secure are my cameras?"

It’s important to keep in mind that DW Spectrum IPVMS is designed with the principle that “the enemy knows the system.” Regardless of whether you set up the client, the app or DW Cloud, no one at DW can get access to a DW Spectrum system unless we know the user password:

• There are no universal passwords.
• There are no backdoors.
• DW does not store any passwords.

We cannot get access to a user’s systems even if we’d like to. Which we don’t. Unless you need help. Then we can do it together and you can change your passwords after we are done.

Also, please review the information that we provide in our Technical Support Knowledgebase. Specifically,

• How Secure is DW Spectrum?
• Cybersecurity and DW Spectrum.

But DW doesn’t stop there. If you are using DW MEGApix IP cameras and a DW VMAX IP Plus NVR, you can implement Closed Circuit IP (CCIP), which allows you to add yet another password to your camera feeds.

In a nutshell, when you buy a DW system, it is your system. We are too busy making and supporting cool products to mess around with other people’s stuff. Security is a major part of our business (along with cameras for productivity and management — complete surveillance solutions).