Universal HD over Coax® 32-Channel Digital Video Recorder

Universal HD Coax and 960H Signal Support

The VMAX A1 is the most simple way to upgrade an existing analog solution. With support for all 960H and below resolution Analog Cameras and Universal HD Coax Formats (1080p Resolution via Coax), the DVR can be integrated into an existing application without the need to update the cameras at the same time. This allows for optimal financial flexibility and ROI, with individual components of an entire solutions updated separately.

Universal HD over Coax® DVR Records HD-Analog, HD-TVI, HD-CVI and all Analog to 960H Signals
Advanced H.264 Embedded DVR
Up to 480fps at 1080p recording
Support up to 3MP HD Analog Cameras
PathFinder™ auto port forwarding
C3™ CMS and event server software up to 288Channels
Event camera group recording
Mobile application for iPhone®, iPad®, iPod®, Android® smartphones and tablets and Apple TV
Mac® compatible remote ACS software
OSD and PTZ Control via Coax (UTC)
Signal Hybrid Detects Any Camera at Any Output Automatically.
4K (3840 x 2160) and True HD Video Outputs
HDD Calculation and Auto Recording Configuration
Event notifications via e-mail and C3™ CMS and push notifications to mobile devices
Multiplex - Live, Playback, Recording, Backup, Network, Configuration
USB 3.0
8 Audio Input, 1 Audio Output
16 Sensor Input, 2 Relay Output
Digital Spot Monitoring Output at D1 resolution
Simple and Free DDNS Service
Push notifications via DW® VMAX® Plus™ app
Easy Web-Based Client with Multi-User Access
Help Menu on Major Functions
Auto and Manual Firmware Upgrade Available
5 Year Limited Warranty

VIDEO
Signals supported		Analog signal up to 960H, HD-Analog, HD-TVI and HD-CVI
Input video		32 channels
Video live	Frame rate	1-30, max 480fps total
Video live	Resolution	All HD Analog 720p (not CVI 720p) and 2.1MP/1080p Cameras and All Analog Resolutions up to 960H
Video output		HD output (max resolution: 3840 x 2160@30 fps), spot output (D1 display resolution), VGA
Audio	Input	8 input
	Output	1 output
	Codec	G.711A
Alarm	Alarm input	16 input
Alarm	Alarm output	2 output
Operating system		Embedded Linux®
Serial		Control I/O, 2x RS485 for keyboard and PTZ control
User interface	Menu display	Graphical user interface (GUI)
User interface	Control method	IR remote control, USB mouse
Screen display mode		1,4,9,16,25,32, sequence
Screen resolution		3840 x 2160, 1920x1080p, 1280x1024, 1024x768
PERFORMANCE
Recording	Compression	H.264
	Recording mode	Schedule, event, panic, continuous, pre & post event, motion, recording configuration per channel
	Pre recording	1~5 seconds
	Post recording	5~15 seconds
	Recording rate	Up to 480fps total at up to 1080p
	Recording resolutions	HD-Analog, HD-TVI and HD-CVI 720p and 1080p cameras and all analog resolutions up to 960H
Playback	Playback rate	Up to 480fps total at up to 1080p
	Playback resolution	HD-Analog, HD-TVI and HD-CVI 720p, 1080p and 3MP cameras and all analog resolutions up to 960H
	Fast forward functions	x1/16, x1/8, x1/4, x1/2, x1, x2, x4, x8, x16, x32
	Playback functions	First data, last data, date/time, record table, calendar, bookmark, system log
Storage	HDD interface	4x SATA HDD
	Max. internal storage	Up to 32TB
	HDD interface type	SATA
	HDD healthcheck	Temperature, S.M.A.R.T. with e-mail notifications
Features	Camera color control	Brightness, contrast, saturation, hue
	Digital zoom	Yes (live & playback)
	Software upgrade	USB flash drive, network upgrade, FTP remote upgrade
	Mobile client	Mobile app for Apple® & Android® smart phones & tablets
	Covert channel	Yes (live & playback)
NETWORK
Network connection		Ethernet (1 x Gigabit)
Streaming	Transmission speed live	Up to 480fps total at up to 1080p
Protocol		Static, DDNS, DHCP, uPnP, RTSP
Access	Web viewer	Live, playback & configuration up to 5 multiple connections
Access	Client monitoring software	Mac® (Apple® S/W), Pivot™ (CMS S/W)
GENERAL
Operating temperature / humidity		41°F ~ 104°F (5°C ~ 40°C), less than 80% (non-condensing)
Electrical	Power requirement	12V DC
Electrical	Power consumption	108W, 9A
Dimensions		17.04 x 3.46 x 13.77 in (433 x 88 x 350mm)
Weight		13.84lb (6.28kg)

Model #	Supported Cameras	Storage Size
DW-VAONE324T	All HD Analog 720p (not CVI 720p), 1080p Cameras and All Analog Resolutions up to 960H	4TB
DW-VAONE328T	All HD Analog 720p (not CVI 720p), 1080p Cameras and All Analog Resolutions up to 960H	8TB
DW-VAONE3212T	All HD Analog 720p (not CVI 720p), 1080p Cameras and All Analog Resolutions up to 960H	12TB
DW-VAONE3216T	All HD Analog 720p (not CVI 720p), 1080p Cameras and All Analog Resolutions up to 960H	16TB
DW-VAONE3224T	All HD Analog 720p (not CVI 720p), 1080p Cameras and All Analog Resolutions up to 960H	24TB
DW-VAONE3232T	All HD Analog 720p (not CVI 720p), 1080p Cameras and All Analog Resolutions up to 960H	32TB

DW® Mobile

DW® Mobile & DW Mobile Pro

DW-VAONE 4

Universal HD over Coax® 4-Channel Digital Video Recorder

DW-VAONE 8

Universal HD over Coax® 8-Channel Digital Video Recorder

DW-VR19E32

Rack mount ears 19"

DW-BALUNHD

HD video balun converter

Title	Type	Size	Download
Adding VMAX A1 to DW-HDSPOTMOD module		0.48 MB
VMAX A1 32-Channel Data Sheet		0.30 MB
VMAX A1 AE specifications		0.08 MB
VMAX A1 Quick Start Guide		0.58 MB
VMAX A1 user manual		4.50 MB
DW-VAONE32xT CAD Drawing		0.11 MB

Title	Version	Compatibility	Size
PIVOT CMS v1.1.1.1	v1.1.1.1		17.20 MB
VMAX A1 32-Channel Firmware v8.2.0.2.13	v8.2.0.2.13	VMAX A1 32-Channel Firmware v8.2.0.2.10	33.31 MB
DW IP Finder v4.4.1			22.95 MB

Frequently asked questions

Q. B. How do I Export video at the dvr?

Enter Setup menu and go to EXPORT
Select Channels
Select START & END times
Press CALCULATE to get the FILE SIZE
Press SCAN and the DEVICE field will populate once USB is found
Enter File name, password (optional) and press START

Q. Can I add USB hard drive for additional storage?

A. No, the USB port only allows export of video up to 32 GB

Q. Can I change the time zone remotely?

A. Yes, by using any browser. Most common: Internet Explorer, Google Chrome, Firefox, Windows Edge, Safari

Login using the admin account
Go to Remote Setup
Select System Information
Select the desired Time Zone and SAVE

Q. Can I downgrade the dvr's firmware?

A. Yes, through USB or by PIVOT or ACS
USB method:

Download file to Root directory of USB memory stick
Enter Setup menu
Go to System, System Info, UPGRADE
Change method to USB and press SCAN
Press START once file is found

Software method:

Open PIVOT or ACS
Right click on the site name and select Firmware upgrade
Press Connect
Press OPEN, select the firmware, press START upgrade
Wait 5 minutes then check firmware as software will not notify you when its done.

Q. Can I receive text(sms) notification?

A. Yes, you will need to contact the phone carrier for the text extensions. Example: Verizon: 5552223333@vtext.com

Q. Can I upgrade hard drive myself?

No, you will void the warranty if you break the seal to upgrade or replace the hard drive on your own.
If the hard drive is deemed defective by Tech Support and its still within warranty, RMA can send you the replacement.
Once replacement is received, please call Tech Support for assistance with the install.

Q. Can I use my own DDNS server?

A. yes

Q. How can I recover admin password

A. Please send an e-mail requesting a password reset to password@dwcc.tv with the proof of purchase, a company letterhead, or a picture of the client holding his business ID or Driver License next to his/her face. Include model and Serial Number of the unit.

Q. How can I view the cameras remotely?

A. Using DDNS or STATIC IP in mobile app, MAC ACS, PIVOT or Internet Explorer

Q. How do I configure email notification?

Enabled Email Notify and press ADD
Enter recipient's address and select options
Enter SMTP server and its port (check with administrator or search online)
Enter USER account: Ex: me@mail.com
Enter Password for that account
Enter FROM: same as user field
Save and Test
If test fails, reboot the unit, check internet connection and/or try another smtp account.

Q. How do I upgrade the DVR's firmware at the dvr?

A. USB Upgrade:

Download file to Root directory of USB memory stick
Enter Setup menu
Go to System, System Info, UPGRADE
Change method to USB and press SCAN
Press START once file is found

FTP Upgrade:

Enter Setup menu
Go to System, System Info, UPGRADE
Change method to FTP and press CHECK
Press START once file is found

Q. How do I upgrade the DVR's firmware remotely?

Download firmware from website
Open PIVOT or ACS
Right click on the site name and select Firmware upgrade
Press Connect
Press OPEN, select the firmware, press START upgrade
Wait 5 minutes then check firmware as software will not notify you when its done.

Q. How to access the cameras OSD menu via UTC?

Enter Setup menu
Go to DEVICE, UTC/PTZ
Change Protocol to HD-A/HD-TVI Type and SAVE

Q. How to add a Favorite site on ACS OR Pivot?

Connect to the site or desired cameras
Select FAVORITE then press the plus button and name the entry

Q. How to calculate the amount of days my DVR will record?

Enter Setup menu
Go to Quick Setup
Enable Use Quick Setup and enter desired parameters

Go to Support on the website and select Calculators

Q. How to change the sequence time on ACS & Pivot?

A. Go to Setup, CMS Setup and select the Display tab

Q. How to change the Spot out sequence?

Enter Setup menu and go to System
Select System Info then DISPLAY to adjust the SPOT options

Q. How to configure remote notify?

Enter Setup menu
Go to Network then Notification
Enable Remote Notify then press ADD
Enter Remote address of PC and select event types
Open port 6001 on Remote PC’s router
Install and setup PIVOT with DVR’s info
Go to PIVOT CMS setup, Event and adjust the action

Q. How to connect on Windows and Mac computers?

Windows Computers: Download and use PIVOT or Internet Explorer 7 or higher
MAC computers: Download and use MAC ACS

Q. How to control a PTZ camera using RS485 on DVR?

Connect RS-485 cables to the PTZ terminal on dvr
Enter Setup menu
Go to DEVICE then UTC/PTZ
Enter Protocol, Baud rate and Address then SAVE
Exit Menu to LIVE view
Right click on the camera and select PTZ control
User the controller to manipulate the camera

Q. How to control a PTZ camera using UTC?

Enter Setup menu
Go to DEVICE then UTC/PTZ
Enter the correct Protocol (HD-TVI (C) Type for DW cams)
SAVE & EXIT

Q. How to disable Auto updates?

Enter Setup menu
Go to System, System Info, UPGRADE
Change “Check Firmware” to NONE

Q. How to enable auto connect on ACS & Pivot?

A. Go to Setup, ACS/CMS Setup, Network and enable Auto Connect

Q. How to enable auto login on ACS & Pivot?

A. Go to Setup, ACS/CMS Setup, Misc and enable Auto Login

Q. How to enable Camera pop-up on motion?

Enter Setup menu
Go to DEVICE then MOTION ALARM
Select Camera and change Notify to Camera pop-up

Q. How to enable Instant Record?

A. From LIVE, right click on screen and select Instant Record or move the mouse pointer to bottom of screen and press the RED button on the menu bar.

Q. How to enable sequence mode on ACS & Pivot?

A. Press SEQUENCE ICON at top of screen. PIVOT only

Q. How to export all settings / system configuration?

Enter Setup menu
Go to System, EXPORT/INPORT/CONFIGURATION
Select EXPORT then the menus to export
Insert USB, press SCAN then START

Q. How to export/backup video remotely?

A. PIVOT BACKUP (*.psf file, includes date/time stamp)

Right click on the site in the site list and select Remote Backup
Press the Connect button
Press the Create Directory button and select/create folder to save the file.
Select START and END date/time
Select CHANNELS, START Backup

PIVOT CLIP BACKUP (*.mp4 file, no date/time stamp)

In LIVE or SEARCH select the Camera
Press the Clip icon to start the backup. A red (R) will appear on the camera to indicate Recording
Press the Clip icon again to stop the backup. The "My Documents" folder will immediately open showing where the file was saved. File will be named same as the site title.
In LIVE or SEARCH select the Camera

Q. How to format the HDD?

Enter Setup menu
Go to System then HDD
Select the HDD number and press HDD Clear
Press Ok and SAVE once done

Q. How to manage the display on the Spot out monitor?

A. Right click and Select Spot Out Monitor

Q. How to reboot my DVR via ACS or Pivot?

Connect to the site in LIVE mode
Right click on the site name and select REBOOT

Q. How to search events via ACS or Pivot?

Right click and select EVENT SEARCH.
Press CONNECT then select date and times to search. Note: It only list 1000 events at a time so you may need to adjust the time to narrow the search

Q. How to set the date and time?

A. Enter Setup menu, go to System Info and select Date & Time

Q. How to setup a PTZ Keyboard to control the DVR & PTZ camera?

Connect keyboard to RS485 terminal of the dvr
Enter Setup Menu
Go to System Info and select keyboard type and baud rate, SAVE
Then go to DEVICE, UTC/PTZ
Select Protocol, Baud rate and ID, SAVE

Q. How to setup a relay?

Connect sensor wire to Alarm input and Ground
Enter Setup menu and go to DEVICE then SENSOR
Turn on Sensor, select camera, relay and type
Go to Record menu and set camera to Sensor recording

Q. How to setup and record audio?

Connect device’s audio out to dvr’s audio input
Enter Setup menu and go to DEVICE
Select camera and turn Audio Mapping on
Select Audio and turn LIVE audio (in/out) “ON”

Q. How to upgrade the firmware version via ACS or Pivot?

Download file from website
In the software, right click on site name and select Firmware upgrade
Press Connect, Press OPEN to select the file then START the UPGRADE

Q. I can connect locally but not remotely.

Confirm the address is correct
Check ports status at www.canyouseeme.org or www.yougetsignal.com
Reboot the dvr if the ports are open
Open the ports if they are closed.
Reference www.portforward.com or contact the ISP for port forwarding assistance

Q. I can’t connect on my MAC computer

Doesn't work using a browser on MAC computers
Download and use MAC ACS
If using MAC ACS, review your entry and make necessary corrections
Test in Browser to see if it offers a login prompt
Test from another device like a phone or tablet

Q. I can’t connect on my mobile phone. ERROR: “Check entered device information or Network status, Unregistered User, Unknown Protocol”

Review the entered device information and make corrections if needed
Check if connection is through local wifi or data service and switch if need to
Test from another device

Q. I can’t connect through a browser

Will only work in Internet Explorer 7 or higher
Add prefix of http://
Add web port or Network port if changed from 80. Example: http://mydvr.dwddns.net:8245

Q. I can’t review recorded video remotely in IE or PIVOT

Make sure SEARCH is selected then press connect
Check the Calendar. Recorded video will be represented by RED numbers
Check the Hard drive health
Reboot the DVR if hard drive is missing.
Replace the hard drive if showing bad sectors

Q. My DVR is frozen on the Splash/Loading screen.

Power cycle the dvr
If still freezing, unplug all cameras and network cable then power cycle again
If it boots normally, reconnect cameras one by one
If problem still exist, the Recovery file must be ran. Contact Tech support at 866-446-3595 option 4

Q. No Display on the HDMI monitor

Confirm the dvr and monitor are powered on
Toggle through the input signals on monitor
Try different resolutions on the monitor
Check cable connection on both ends
Try with another cable and monitor

Q. Security Hardening Tips

Limit amount of users that can have access to the dvr. Only have installer or owner/manager have full administrator rights to make any necessary changes.
Change default HTTP and TCP ports; ports can be changed to any number as long as its not already in use by another device or service
Change the password on the DVR system. If possible use a minimum of 8 alphanumeric characters.
Make sure the system is behind a router or firewall.
Ensure the firmware on the system is up to date. Firmware is important to fix any security or vulnerability issues that were not available when system was sent to distributor and to ensure that the system works as intended with no problems.

Q. Spot Monitor Setup

Go to setup menu
Select System
Select System Info tab
Click display button on the bottom
Click drop down arrow next to Spot Out to switch from 1,4,9,16 views
Deselect the channels you don’t want others to see from spot out
Press OK and SAVE

Q. The START button is grayed out in EXPORT menu

Make sure all fields are filled out properly
Make sure the USB stick is formatted in FAT32 and no larger than 32 GB

Export/Backup Process

Enter Setup menu and go to EXPORT
Select Channel(s)
Select START & END times
Press CALCULATE to get the FILE SIZE
Press SCAN and the DEVICE field will populate once USB is found
Enter File name, password (optional) and press START

Q. What browser can I use to connect?

A. The system requires Active X controls so it only works in Internet Explorer 7 or higher

Q. What mobile app can I use?

DW VMAX app, DW Mobile app which can be found in the App Store on IOS devices and Play Store on Android devices.
DW VMAX IP PLUS & DW Mobile app for VMAX IP PLUS NVR

Q. What port do I need to open on the router?

A. The port (adjustable) is listed in the Network menu. Default 80/9010/8245

Q. What remote software works with my product

A. ACS (Windows & MAC), PIVOT (preferred), PIVOT PRO,

Q. What to do if my dvr is not recording?

Check recording menu to make sure recording is still enabled
Check HDD health in HDD menu
Reboot and check for errors.
Format the HDD if needed

Q. What’s the default preset # to access a DW PTZ camera's menu?

A. Preset 95

Q. Where to find mobile app settings on DVR?

A. Enter Setup menu and go to Network for local viewing & DDNS for remote

Q. Where to find the System log?

A. From LIVE, right click, select Search then System Log

VIDEO

PERFORMANCE

NETWORK

GENERAL

Model #

Supported Cameras

Storage Size

Frequently asked questions

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