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VMAX Flex 16-Channel
Model: DW-VF16
The VMAXFlex is a replicate of our Maximum Value, Maximum Performance VMAX480 without the front panel buttons for a more flexible cost. The VMAXFlex is available in 4, 8 and 16 channel configurations with basic storage from 500 gigabytes to 6 terabytes. It has all the functions of the VMAX480 and can easily be controlled with your included USB mouse or IR Remote Control.

  • Advanced H.264 Stand Alone DVR
  • 4CH: Maximum 120fps at all Resolutions
  • 8 Channel: Maximum 240fps at CIF and 2CIF, 120fps at D1 Resolution
  • 16 Channel: Maximum 480fps at CIF, Maximum 240fps at 2CIF, Maximum 120fps at D1 Resolution
  • True HD Output (16CH model)
  • Central Management Software: Pivot™ and ACS
  • Digital Zoom in Live and Playback
  • 4CH: 1 Audio Inputs/ 1 Audio Outputs
  • 8CH: 1 Audio Inputs/ 1 Audio Outputs
  • 16CH: 4 Audio Inputs/ 1 Audio Outputs
  • Auto Firmware Upgrade via FTP Server and Manual
  • Help Menu on Major Functions
  • Import/ Export Configurations Between Multiple DVRs
  • Mobile Application: iOS and Android Smartphones and Tablets, Kindle Fire Tablet
  • Network Bandwidth Control
  • Remote Software Platforms: Windows and MAC
  • S.M.A.R.T Health Check with E-mail Notifications
  • 4CH: 4 Sensor Inputs/ 1 Alarm Outputs
  • 8CH: 8 Sensor Inputs/ 1 Alarm Outputs
  • 16CH: 16 Sensor Inputs/ 1 Alarm Outputs
  • Simple & Free DDNS
  • USB Mouse, IR Remote Control, GUI
  • Warranty: 5 Years Limited
  • Web- Based Client with Multi- User Access
  • HDD Calculator and Auto Recording Configuration
  • E-mail and Text Event Notifications with Snapshot


HDD Interface
4/8 Channels: 1 HDD, 16 Channels: Up to 2 HDDs
Max. Internal Storage
4/8 Channels: 3TB, 16 Channels: 6TB
Power Requirements
12V DC
Power Consumption
4/8 Channel: 12V x 3A D/C, 16 Channel: 12V x 6.67A D/C
Operating Temperature
5°C ~ 40°C (41°F ~ 104°F)
Operating Humidity
Less than 80% humidity
5 Years Limited
4/8 Channels: 11.0" W x 1.9" H x 9.6" D 16 Channel: 11.0" W x 1.9" H x 9.6" D
Available Models


Client Monitoring Software
ACS (Client S/W), MAC (Apple S/W), Pivot (CMS S/W), DW Spectrum (Synergy S/W)
IP Protocols
Mobile Applications
iPhone, Android Phones, Blackberry (up to Version 8), iPad, Android Tablets, Kindle Fire
Transmission Speed- Live
Web Viewer Operations
Live, Playback, Remote Configuration, up to 10 Simultaneous Connections (in Live)
Web Viewer Platforms
Network Connection
10/100 Base-Tx Ethernet (RJ45)


Camera Image Control
Brightness, Contrast, Saturation, and Hue
Covert Channel
Live & Playback
Firmware Upgrade
USB Drive, Network Upgrade, FTP Remote Upgrade
Playback Functions
x1, x2, x4, x8, x16, x32, Fast Forward, Rewind, Frame-by-Frame
Playback Rate
Playback Resolution
Recording Mode
Continuous, Alarm, Motion, Event Recording, Pre- & Post-Alarm, Panic Recording, Scheduled
Recording Rate
4 Channel: CIF: 120/100fps 2CIF: 120/100fps D1: 120/100fps 8 Channel: CIF: 240/200fps 2CIF: 240/200fps D1: 120/100fps 16 Channel: CIF: 480/400fps 2CIF: 240/200fps D1: 120/100fps
Recording Resolutions
Search Modes
Time Search, Calendar Search, Event Search
Special Features
POS (Text Overlay with use of text inserter)
Compression Type
Pre Alarm Recording
Digital Zoom
Live and Playback
External Export Devices


Audio Codec
Display Framerate
4 Channels: 120fps 8/16 Channels: 480fps
Display Modes
1, 4, 9, 16, Sequence, full screen
Looping Output
16 Channel model Optional (VLOOP accessory not included)
Screen Resolution
Serial Interface
2x RS-485 for PTZ Camera and Joystick Controller
User Interface- Control Options
IR Remote Controller, USB Mouse
Operating System
Linux Embedded
Video Input
4/8/16 Channels
Video Output
HDMI (16 Channel Only), VGA, Composite, Spot monitor
Display Resolution (NTSC/PAL)
NTSC/ PAL Auto Detection 4 Channels: 120fps display speed 8 Channels: 240fps display speed 16 Channels: 480fps display speed
Sensor Input
4/8 channels: 1 Sensor Input 16 Channel: 16 Sensor Input
Sensor Alarm Output
1 Alarm Outputs
Audio Input (RCA)
Audio Output
1 Audio Outputs

Model #

Supported Cameras

Storage Size

16 BNC Channels
16 BNC Channels
16 BNC Channels
16 BNC Channels
16 BNC Channels
16 BNC Channels
16 BNC Channels
8-Channel Looping Output
System Control Keyboard
Title Type Size Download
DW TS Backing up footage on VMAX DVRs Rev1020 pdf 1.46 MB
DW TS Network Setup for VMAX DVRs Rev1020 pdf 1.28 MB
DW TS Upgrading your DVR Rev1020 pdf 0.93 MB
VMAX Flex Brochure pdf 1.18 MB
VMAX Flex Datasheet pdf 0.34 MB
VMAX Flex Manual pdf 4.74 MB
VMAX Flex Quick Start Guide pdf 1.80 MB
VMAX Series Supported PTZ Protocols pdf 0.17 MB
Title Type Version Compatibility Size Download
ACS v1.0.6.3 Software for Windows zip v1.0.6.3 ACS Software 4.95 MB
ACS v2.6.4.2 Software for Mac zip v2.6.4.2 MAC ACS 3.98 MB
PIVOT CMS v1.1.1.0 zip 17.19 MB
VMAX Flex 16-Channel Firmware v3. Ext. URL v3. VMAX Flex N/A
Frequently asked questions
Q. Can I add USB harddrive for additional storage?
A. No, the USB port only allows export of video up to 32 GB
Q. Can I change the time zone remotely?
A. Yes, by using any browser
Q. Can I downgrade firmware?
A. Yes, through USB or by PIVOT or ACS
Q. Can I receive text(sms) notification?
A. Yes, you will need to contact the phone carrier for the text extensions. Example: Verizon:
Q. Can I upgrade hard drive myself?
A. Yes, but must be a DW approved hard drive. Client must call TS so a ticket can be created listing model of hard drive and unit’s serial number to prevent voiding the warranty.
Q. Can I use my own DDNS server?
A. yes
Q. How can I recover admin password
A. Email Proof of Purchase, Proof of Id or the Request on an official co letterhead to A technician will contact you with the reset instructions.
Q. How can I upgrade FW manually?
A. USB Upgrade: 1. Download file to Root directory of USB memory stick 2. Enter Setup menu 3. Go to System, System Info, UPGRADE 4. Change method to USB and press SCAN 5. Press START once file is found FTP Upgrade: 1. Enter Setup menu 2. Go to System, System Info, UPGRADE 3. Change method to FTP and press CHECK 4. Press START once file is found
Q. How can I view the cameras remotely?
A. Using DDNS or STATIC IP in mobile app, MAC ACS, PIVOT or Internet Explorer
Q. How do I configure email notification?
A. 1. Enabled Email Notify and press ADD 2. Enter recipient's address and select options 3. Enter SMTP server and its port 4. Enter USER account: 5. Enter Password for that account 6. Enter FROM: same as user field
Q. How to add a Favorite site on ACS OR Pivot?
A. 1.Connect to the site or desired cameras 2. Select FAVORITE then press the plus button and name the entry
Q. How to calculate the amount of days my DVR will?
A. 1. Enter Setup menu 2. Enable Use Quick Setup 3. Go to Quick Setup and enter desired parameters or 1. Go to Support on the website and select Calculators
Q. How to change the sequence time on ACS & Pivot?
A. Go to Setup, CMS Setup and select the Display tab
Q. How to change the Spot out sequence?
A. 1. Enter Setup menu and go to System 2. Select System Info then DISPLAY to adjust the SPOT options
Q. How to configure remote notify?
A. 1. Enter Setup menu 2. Go to Network then Notification 3. Enable Remote Notify then press ADD 4. Enter Remote address of PC and select event types 5. Open port 6001 on Remote PC’s router 6. Install and setup PIVOT with DVR’s info 7. Go to PIVOT CMS setup, Event and adjust the action
Q. How to connect on Windows and Mac computers?
A. Windows: PIVOT or Internet Explorer 7 or higher MAC: MAC ACS
Q. How to disable Auto updates?
A. 1. Enter Setup menu 2. Go to System, System Info, UPGRADE 3. Change “Check Firmware” to NONE
Q. How to enable auto connect on ACS & Pivot?
A. Go to Setup, ACS/CMS Setup, Network and enable Auto Connect
Q. How to enable auto login on ACS & Pivot?
A. Go to Setup, ACS/CMS Setup, Misc and enable Auto Login
Q. How to enable Camera pop-up on motion?
A. 1. Enter Setup menu 2. Go to DEVICE then MOTION ALARM 3. Select Camera and change Notify to Camera pop-up
Q. How to enable Instant Record?
A. From LIVE, right click on screen and select Instant Record or move the mouse pointer to bottom of screen and press the RED button on the menu bar.
Q. How to enable sequence mode on ACS & Pivot?
A. Press SEQUENCE ICON at top of screen. PIVOT only
Q. How to export all settings / system configuration?
A. 1. Enter Setup menu 2. Go to System, EXPORT/INPORT/CONFIGURATION 3. Select EXPORT then the menus to export 4. Insert USB, press SCAN then START
Q. How to export video?
A. 1. Enter Setup menu and go to EXPORT 2. Select Channels 3. Select START & END times 4. Press CALCULATE to get the FILE SIZE 5. Press SCAN and the DEVICE field will populate once USB is found 6. Enter File name, password (optional) and press START
Q. How to format the HDD?
A. 1.Enter Setup menu 2. Go to System then HDD 3. Select the HDD number and press HDD Clear 4. Ok and SAVE once done
Q. How to manage the display on the Spot out monitor?
A. Right click and Select Spot Out Monitor
Q. How to reboot my DVR via ACS or Pivot?
A. 1. Connect to the site in LIVE mode 2. Right click on the site name and select REBOOT
Q. How to search events via ACS or Pivot?
A. 1. Right click and select EVENT SEARCH. 2. Press CONNECT then select date and times to search. Note: It only list 1000 events at a time so you may need to adjust the time to narrow the search
Q. How to set the date and time?
A. Enter Setup menu, go to System Info and select Date & Time
Q. How to setup a PTZ Keyboard to control the DVR & PTZ camera?
A. 1. Connect keyboard to RS485 terminal of the dvr 2. Enter Setup Menu 3. Go to System Info and select keyboard type and baud rate
Q. How to setup a relay?
A. 1. Connect sensor wire to Alarm input and Ground 2. Enter Setup menu and go to DEVICE then SENSOR 3. Turn on Sensor, select camera, relay and type 4. Go to Record menu and set camera to Sensor recording
Q. How to setup and record audio?
A. 1. Connect device’s audio out to dvr’s audio input 2. Enter Setup menu and go to DEVICE 3. Select camera and turn Audio Mapping on 4. Select Audio and turn LIVE audio (in/out) “ON”
Q. How to setup PTZ on DVR?
A. 1.Connect RS-485 cables to the PTZ terminal on dvr 2. Enter Setup menu 3. Go to DEVICE then UTC/PTZ 4. Enter Protocol, Baud rate and Address
Q. How to upgrade the f/w version via ACS or Pivot?
A. 1. Download file from website 2. In the software, right click on site name and select Firmware upgrade 3. Press Connect, Press OPEN to select the file then START the UPGRADE
Q. I can connect locally but not remotely.
A. 1. Check ports status 2. Confirm using correct address 3. Reboot the dvr if ports are open
Q. I can’t connect on my MAC computer
A. 1. Doesn't work using a browser on MAC computers 2. Download and use MAC ACS 3. If using MAC ACS, review your entry and make necessary corrections 4. Test in Browser to see if it offers a login prompt 5. Test from another device like a phone or tablet
Q. I can’t connect on my mobile phone. ERROR: “Check entered device information or Network status, Unregistered User, Unknown Protocol”
A. 1. Review the entered device information and make corrections if needed. 2. Check if connection is through local wifi or data service and switch if need to. 3. Test from another device
Q. I can’t connect through a browser
A. 1. Will only work in Internet Explorer. 2. Add prefix of http:// 3. Add web port or Network port if changed from 80. Example:
Q. I can’t review recorded video remotely in IE or PIVOT
A. 1. Make sure SEARCH is selected then press connect 2. Check the Calendar. Recorded video will be represented by RED numbers 3. Check the Hard drive health 4. Reboot the DVR if hard drive is missing. 5. Replace the hard drive if showing bad sectors
Q. Is there a way to upgrade firmware remotely to DVR?
A. Yes, by using ACS or PIVOT. 1. Download firmware from website 2. Open PIVOT or ACS 3. Right click on the site name and select Firmware upgrade 4. Press Connect 5. Press OPEN, select the firmware, press START upgrade 6. Wait 5 minutes then check firmware as software will not notify you when its done.
Q. No Display on the HDMI monitor
A. 1. Confirm the dvr and monitor are powered on 2. Toggle through the input signals on monitor 3. Try different resolutions on the monitor 4. Check cable connection on both ends 5. Try with another cable and monitor
Q. The START button is grayed out in EXPORT menu
A. 1. Make sure all fields are filled out properly 2. Make sure the USB stick is formatted in FAT32 and no larger than 32 GB
Q. What browser can I use to connect?
A. Internet Explorer 7 or higher
Q. What mobile app can I use?
A. DW VMAX, DW Mobile which can be found in the App Store on IOS devices and Play Store on Android devices.
Q. What port do I need to open on the router?
A. The port (adjustable) is listed in the Network menu. Default 80/9010/8245
Q. What remote software works with my product
A. ACS (Windows & MAC), PIVOT (preferred), PIVOT PRO,
Q. What to do if my dvr is not recording?
A. 1. Check recording menu to make sure recording is still enabled 2. Check HDD health in HDD menu 3. Reboot and check for errors. 4. Format the HDD if needed
Q. What’s the default preset # to access a DW PTZ camera's menu?
A. Preset 95
Q. Where to find mobile app settings on DVR?
A. Enter Setup menu and go to Network for local viewing & DDNS for remote
Q. Where to find the System log?
A. From LIVE, right click, select Search then System Log