COVA Firmware Upgrade

Administrators can now remotely manage COVA device firmware directly from the Recorder List or the new Maintenance Page, eliminating the need for on-site visits.

The system supports both manual and scheduled firmware upgrades, giving administrators flexibility in how and when updates are applied across managed deployments.

Organization Tree & Login As

The Organization List now displays in a hierarchical tree structure for clearer visibility of parent and sub-organizations. Administrators can also request temporary ‘Login As’ access to End User organizations to perform support and troubleshooting tasks without requiring separate credentials.

Camera Permissions for User Groups

User Groups can now be configured with camera-level access permissions in addition to recorder-level access, giving administrators finer control over what each group can view. This applies to COVA and VMAX recorder types.

Passkey Login Support

Add a passkey to your myDW account for faster, more secure login - without entering a password or 2FA code. Passkeys use device-based biometric or PIN authentication, providing a streamlined and phishing-resistant login experience. 

In-App Release Notes

Browse release notes without leaving myDW. Content is authored and published by DW Admin, ensuring users always have access to the latest feature documentation directly inside the application.

Installation Report (CP → EU)

Channel Partners can now create and complete installation reports within the CP portal and publish them directly to the associated End User organization. This update streamlines post-installation documentation handoff.

Login to Menu

The ‘Switching Organization’ menu has been redesigned and renamed ‘Login To,’ providing a cleaner organization list with an expandable ‘View All’ option for users managing eight or more organizations. This reduces friction for multi-org administrators during day-to-day navigation.