Warranty Information

  WARRANTY: Kaltech Enterprises DBA Digital Watchdog (referred to as “the Warrantor”) warrants the Digital Video Recorders against defects in materials or workmanship as follows: DVRs & NVRs: LABOR: For a period of two (2) years from the date of original purchase, if the Digital Video Recorder is determined to be defective, the Warrantor will repair or replace the unit with new or refurbished product at its option, at no charge. PARTS: In addition, the Warrantor will supply replacement parts for a period of two (2) years with the exception of the Blackjack Cube, Blackjack Blade NVRs, MAX, MAX II, MAX-HD, and VMAX, VMAX480D, VMAX Flex, VMAX906H and VMAX960H Flex Series DVRs which include an additional three (3) years warranty on Hard Drives. CAMERAS: LABOR: For a period of five (5) years [two (2) years for Megapix, HDSDI, PTZ12X, PTZ39X and Value Line] from the date of original purchase, if the Camera is determined to be defective, the Warrantor will repair or replace the unit with new or refurbished product at its option, at no charge. PARTS: In addition, the Warrantor will supply replacement parts for a period of five (5) years [two (2) years for Megapix, HDSDI, PTZ12X, PTZ39X and Value Line] with the exception of the IR LEDs which are only covered for a period of 12 months. To obtain warranty or out of warranty service, please contact a Technical Support Representative at 1-866-446-3595 Monday through Friday from 9:00 AM to 5:00 PM Eastern. A purchase receipt or other proof of the date of the original purchase is required before warranty service is rendered. This Warranty only covers failures due to defects in materials and workmanship which arise during normal use. This warranty does not cover damage which occurs in shipment or failures which are caused by products not supplied by the Warrantor or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, faulty installation, set-up adjustments, improper antenna, inadequate signal pickup, maladjustments of consumer controls, improper operation, power line surge, improper voltage supply, lightning damage, rental use of the product or service by anyone other than a Digital Video Recorder authorized repair facility or damage that is attributable to acts of God.  
DVR’s Labor 2 Years from Date of Purchase
Parts 2 Years
Hard Drives 2 Years
5 Years for Blackjack Cube, Blade and eRack NVRs, MAX, MAX II, MAX-HD, and VMAX, VMAX480D. VMAX Flex, VMAX960H and VMAX 960H Flex Series DVRs
Cameras Labor 5 Years from Date of Purchase
2 Years for Megapix, HDSDI, PTZ12X, PTZ39X and Value Line
Parts 5 Years
2 Years for Megapix, HDSDI, PTZ12X, PTZ39X and Value Line
12 Months for IR LEDs
LIMITS AND EXCLUSIONS: There are no express warranties except as listed above. The Warrantor will not be liable for incidental or consequential damages (including without limitation, damage to recording media) resulting from the use of these products, or arising out of any breach of the warranty. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period set forth above. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If the problem is not handled to your satisfaction, then write to the following Address: Digital Watchdog, Inc.| Attn: RMA | 5436 West Crenshaw Street | Tampa, FL 33634 Service calls which do not involve defective materials or workmanship as determined by the Warrantor, in its sole discretion, are not covered. Costs of such service calls are the responsibility of the purchaser.

Defective Unit Replacements: If unit is deemed defective by our Technical Support Specialists within 90 days of purchase the unit can be replaced with an advance replacement. We will send advance replacement to customer before receiving unit if we have a purchase order from our customer (the distributor). Our distributor can choose to do an over-the-counter swap if they have the inventory on hand to do so. Return of the damaged unit has to be received by us within 15 days of the receipt of the new unit. If the distributor chooses to swap out a unit that was purchased outside of our 90 day return policy we will not issue credit on the defective unit but process the unit as a warranty or non-warranty repair. Once the unit is received we will issue credit to our distributor for the unit. We will pay for freight to the customer by way of ground shipping, however should we determine after receipt of the item being returned as Defective that there is no trouble found, the Freight Charges for the Advance Replacement will be deducted from the amount of the Credit Issued. If any other freight is requested it will be done at the customer’s expense.   We do not issue credits for freight from the customer to us. If there is damage to the unit due to improper packing in returning the unit to us the customer will be responsible for the damages.