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VMAX HD
Model: DW-VHD

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The VMAXHD is a digital video recorder that offers real-time recording 1080p (1920X1080) at 60fps. The VMAXHD allows customers to use existing coaxial cable infrastructure while providing an unparalleled image quality. In addition, the VMAXHD is uniquely designed to offer remote controlling of any DW® HD-SDI cameras' OSD menu. For complete camera configuration from the DVR. The VMAXHD is available in 4 channels and comes equipped with up to 8 Terabytes of memory.

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  • Advanced H.264 Stand Alone DVR
  • Audio Input/ Output: 4 Audio Inputs/ 1 Audio Outpu
  • Central Management Software
  • Control of DW's HD-SDI Cameras via Coax Cable
  • Digital Zoom: Live and Playback
  • Firmware Upgrade: Auto via FTP Server and Manual
  • Help Menu on Major Functions
  • Import/ Export Configurations Between Multiple DVRs
  • Mobile Application: iOS and Android Smartphones and Tablets
  • Multiplex: Live, Playback, Recording, Backup, Network Configuration
  • NTP- Network Time Protocol
  • Network Bandwidth Control
  • One Touch: Video Backup, Reverse Playback, and Emergency Recording
  • Remote Software Platforms: Windows
  • S.M.A.R.T Health Check with E-mail Notifications
  • Sensor Input/ Output: 4 Sensor Inputs/ 1 Alarm Outputs
  • Simple & Free DDNS
  • USB Mouse, IR Remote Control, GUI
  • Watermark Verification [Digital Signature Authentication]
  • Web- Based Client with Multi- User Access: Live, Search/ Playback, Backup, PTZ Control, Remote Setup & Upgrade
  • HDD Calculator and Auto Recording Configuration
  • Recording Mode: Continuous, Schedule, Motion, Sensor, Manual
  • E-mail and Text Event Notifications: Email with Snapshot

Environmental*


 
 
HDD Interface
 
Up to 4 HDDs
Max. Internal Storage
 
12TB
Power Requirements
 
AC 100~120V
Operating Temperature
 
0°C ~ 40°C (32°F ~ 104°F)
Operating Humidity
 
Less than 80% humidity
Warranty
 
5 Years Limited
Dimensions
 
17” X 16.92” X 3.86” (432 X 430 X 98mm)

Network*


 
 
Client Monitoring Software
 
Pivot Pro™, Web Client, Mobile Client for Android & iOS Smart Phones and Tablets
IP Protocols
 
Fixed IP, DHCP, DDNS, Auto IP, and UPnP Support
Mobile Applications
 
iPhone, Android Phones,iPad, Android Tablets
Web Viewer Operations
 
Live, Playback, Remote Configuration
Web Viewer Platforms
 
Internet Explorer
Network Connection
 
Ethernet (1 x Gigabyte 10/100/1000 Mbps)

Performance*


 
 
Firmware Upgrade
 
USB Drive, FTP Remote Upgrade
Playback Functions
 
X1/4, X1/2, X2, X4, X8, X16, X32, Frame-by-Frame, Fast Forward, Rewind, Intelli-Search by Time Bar, Calendar (Date & Time) and Event Search
Recording Mode
 
Continuous, Schedule, Motion, Sensor, Manual
Recording Rate
 
120fps @ 720p
60fps @ 1080p
Recording Resolutions
 
1080p (1920x1080), 720p (1280X720)
Search Modes
 
Calendar/ Date & Time/ First & Last Data/ System Log/ Event Log
Compression Type
 
H.264
Pre Alarm Recording
 
yes
External Export Devices
 
USB/ External HDD/ Network

Video*


 
Display Framerate
 
120fps
Display Modes
 
1, 4, Sequence, full screen
Screen Resolution
 
1920X1080/ 1280X720/ 1920X540/ 640X360
Serial Interface
 
2x RS-485 Connectors for PTZ & Controller
User Interface- Control Options
 
Front Panel Buttons, USB Mouse, IR Controller, Joystick Controllers
Operating System
 
Linux Embedded
Video Input
HD-SDI
4
Video Output
 
VGA, True HD, Spot
Sensor Input
 
4 Sensor Input
Sensor Alarm Output
 
1 Alarm Output
Audio Input (RCA)
 
4 Audio Input
Audio Output
 
1 Audio Output

Model #

Supported Cameras

Storage Size

DW-VHD41T
4 BNC Channels
1TB
DW-VHD42T
4 BNC Channels
2TB
DW-VHD43T
4 BNC Channels
3TB
DW-VHD416T
4 BNC Channels
16TB
DW-VHD46T
4 BNC Channels
6TB
DW-VHD48T
4 BNC Channels
8TB
DW-VHD412T
4 BNC Channels
12TB
DW-KB100
System Control Keyboard
Title Type Size Download
Pivot Pro Manual pdf 4.61 MB
VMAXHD Manual pdf 2.54 MB
VMAXHD Quick Start Guide pdf 0.67 MB
VMAXHD Specifications pdf 0.29 MB
Frequently asked questions
Q. B. How do I Export video at the dvr?
A.
  1. Enter Setup menu and go to EXPORT
  2. Select Channels
  3. Select START & END times
  4. Press CALCULATE to get the FILE SIZE
  5. Press SCAN and the DEVICE field will populate once USB is found
  6. Enter File name, password (optional) and press START
Q. Can I add USB hard drive for additional storage?
A. No, the USB port only allows export of video up to 32 GB
Q. Can I change the time zone remotely?
A. Yes, by using any browser. Most common: Internet Explorer, Google Chrome, Firefox, Windows Edge, Safari
  1. Login using the admin account
  2. Go to Remote Setup
  3. Select System Information
  4. Select the desired Time Zone and SAVE
Q. Can I downgrade the dvr's firmware?
A. Yes, through USB or by PIVOT or ACS
USB method:
  1. Download file to Root directory of USB memory stick
  2. Enter Setup menu
  3. Go to System, System Info, UPGRADE
  4. Change method to USB and press SCAN
  5. Press START once file is found
Software method:
  1. Open PIVOT or ACS
  2. Right click on the site name and select Firmware upgrade
  3. Press Connect
  4. Press OPEN, select the firmware, press START upgrade
  5. Wait 5 minutes then check firmware as software will not notify you when its done.
Q. Can I receive text(sms) notification?
A. Yes, you will need to contact the phone carrier for the text extensions. Example: Verizon: 5552223333@vtext.com
Q. Can I upgrade hard drive myself?
A.
  1. No, you will void the warranty if you break the seal to upgrade or replace the hard drive on your own.
  2. If the hard drive is deemed defective by Tech Support and its still within warranty, RMA can send you the replacement.
  3. Once replacement is received, please call Tech Support for assistance with the install.
Q. Can I use my own DDNS server?
A. yes
Q. How can I recover admin password
A. Please send an e-mail requesting a password reset to password@dwcc.tv with the proof of purchase, a company letterhead, or a picture of the client holding his business ID or Driver License next to his/her face. Include model and Serial Number of the unit.
Q. How do I configure email notification?
A.
  1. Enabled Email Notify and press ADD
  2. Enter recipient's address and select options
  3. Enter SMTP server and its port (check with administrator or search online)
  4. Enter USER account: Ex: me@mail.com
  5. Enter Password for that account
  6. Enter FROM: same as user field
  7. Save and Test
  8. If test fails, reboot the unit, check internet connection and/or try another smtp account.
Q. How do I upgrade the DVR's firmware at the dvr?
A. USB Upgrade:
  1. Download file to Root directory of USB memory stick
  2. Enter Setup menu
  3. Go to System, System Info, UPGRADE
  4. Change method to USB and press SCAN
  5. Press START once file is found
FTP Upgrade:
  1. Enter Setup menu
  2. Go to System, System Info, UPGRADE
  3. Change method to FTP and press CHECK
  4. Press START once file is found
Q. How do I upgrade the DVR's firmware remotely?
A.
  1. Download firmware from website
  2. Open PIVOT or ACS
  3. Right click on the site name and select Firmware upgrade
  4. Press Connect
  5. Press OPEN, select the firmware, press START upgrade
  6. Wait 5 minutes then check firmware as software will not notify you when its done.
Q. How to add a Favorite site on ACS OR Pivot?
A.
  1. Connect to the site or desired cameras
  2. Select FAVORITE then press the plus button and name the entry
Q. How to calculate the amount of days my DVR will record?
A.
  1. Enter Setup menu
  2. Go to Quick Setup
  3. Enable Use Quick Setup and enter desired parameters
OR
  1. Go to Support on the website and select Calculators
Q. How to change the sequence time on ACS & Pivot?
A. Go to Setup, CMS Setup and select the Display tab
Q. How to change the Spot out sequence?
A.
  1. Enter Setup menu and go to System
  2. Select System Info then DISPLAY to adjust the SPOT options
Q. How to configure remote notify?
A.
  1. Enter Setup menu
  2. Go to Network then Notification
  3. Enable Remote Notify then press ADD
  4. Enter Remote address of PC and select event types
  5. Open port 6001 on Remote PC’s router
  6. Install and setup PIVOT with DVR’s info
  7. Go to PIVOT CMS setup, Event and adjust the action
Q. How to disable Auto updates?
A.
  1. Enter Setup menu
  2. Go to System, System Info, UPGRADE
  3. Change “Check Firmware” to NONE
Q. How to enable auto connect on ACS & Pivot?
A. Go to Setup, ACS/CMS Setup, Network and enable Auto Connect
Q. How to enable auto login on ACS & Pivot?
A. Go to Setup, ACS/CMS Setup, Misc and enable Auto Login
Q. How to enable Camera pop-up on motion?
A.
  1. Enter Setup menu
  2. Go to DEVICE then MOTION ALARM
  3. Select Camera and change Notify to Camera pop-up
Q. How to enable Instant Record?
A. From LIVE, right click on screen and select Instant Record or move the mouse pointer to bottom of screen and press the RED button on the menu bar.
Q. How to enable sequence mode on ACS & Pivot?
A. Press SEQUENCE ICON at top of screen. PIVOT only
Q. How to export all settings / system configuration?
A.
  1. Enter Setup menu
  2. Go to System, EXPORT/INPORT/CONFIGURATION
  3. Select EXPORT then the menus to export
  4. Insert USB, press SCAN then START
Q. How to format the HDD?
A.
  1. Enter Setup menu
  2. Go to System then HDD
  3. Select the HDD number and press HDD Clear
  4. Press Ok and SAVE once done
Q. How to manage the display on the Spot out monitor?
A. Right click and Select Spot Out Monitor
Q. How to reboot my DVR via ACS or Pivot?
A.
  1. Connect to the site in LIVE mode
  2. Right click on the site name and select REBOOT
Q. How to search events via ACS or Pivot?
A.
  1. Right click and select EVENT SEARCH.
  2. Press CONNECT then select date and times to search. Note: It only list 1000 events at a time so you may need to adjust the time to narrow the search
Q. How to set the date and time?
A. Enter Setup menu, go to System Info and select Date & Time
Q. How to setup a PTZ Keyboard to control the DVR & PTZ camera?
A.
  1. Connect keyboard to RS485 terminal of the dvr
  2. Enter Setup Menu
  3. Go to System Info and select keyboard type and baud rate, SAVE
  4. Then go to DEVICE, UTC/PTZ
  5. Select Protocol, Baud rate and ID, SAVE
Q. How to setup a relay?
A.
  1. Connect sensor wire to Alarm input and Ground
  2. Enter Setup menu and go to DEVICE then SENSOR
  3. Turn on Sensor, select camera, relay and type
  4. Go to Record menu and set camera to Sensor recording
Q. How to setup and record audio?
A.
  1. Connect device’s audio out to dvr’s audio input
  2. Enter Setup menu and go to DEVICE
  3. Select camera and turn Audio Mapping on
  4. Select Audio and turn LIVE audio (in/out) “ON”
Q. How to upgrade the firmware version via ACS or Pivot?
A.
  1. Download file from website
  2. In the software, right click on site name and select Firmware upgrade
  3. Press Connect, Press OPEN to select the file then START the UPGRADE
Q. I can connect locally but not remotely.
A.
  1. Confirm the address is correct
  2. Check ports status at www.canyouseeme.org or www.yougetsignal.com
  3. Reboot the dvr if the ports are open
  4. Open the ports if they are closed.
  5. Reference www.portforward.com or contact the ISP for port forwarding assistance
Q. I can’t connect on my MAC computer
A.
  1. Doesn't work using a browser on MAC computers 
  2. Download and use MAC ACS
  3. If using MAC ACS, review your entry and make necessary corrections
  4. Test in Browser to see if it offers a login prompt
  5. Test from another device like a phone or tablet
     
Q. I can’t connect on my mobile phone. ERROR: “Check entered device information or Network status, Unregistered User, Unknown Protocol”
A.
  1. Review the entered device information and make corrections if needed
  2. Check if connection is through local wifi or data service and switch if need to
  3. Test from another device
Q. I can’t connect through a browser
A.
  1. Will only work in Internet Explorer 7 or higher
  2. Add prefix of http://
  3. Add web port or Network port if changed from 80. Example: http://mydvr.dwddns.net:8245
Q. I can’t review recorded video remotely in IE or PIVOT
A.
  1. Make sure SEARCH is selected then press connect
  2. Check the Calendar. Recorded video will be represented by RED numbers
  3. Check the Hard drive health
  4. Reboot the DVR if hard drive is missing.
  5. Replace the hard drive if showing bad sectors
Q. My DVR is frozen on the Splash/Loading screen.
A.
  1. Power cycle the dvr
  2. If still freezing, unplug all cameras and network cable then power cycle again
  3. If it boots normally, reconnect cameras one by one
  4. If problem still exist, the Recovery file must be ran. Contact Tech support at 866-446-3595 option 4
Q. No Display on the HDMI monitor
A.
  1. Confirm the dvr and monitor are powered on
  2. Toggle through the input signals on monitor
  3. Try different resolutions on the monitor
  4. Check cable connection on both ends
  5. Try with another cable and monitor
Q. Security Hardening Tips
A.
  1. Limit amount of users that can have access to the dvr. Only have installer or owner/manager have full administrator rights to make any necessary changes.
  2. Change default HTTP and TCP ports; ports can be changed to any number as long as its not already in use by another device or service
  3. Change the password on the DVR system. If possible use a minimum of 8 alphanumeric characters.
  4. Make sure the system is behind a router or firewall.
  5. Ensure the firmware on the system is up to date. Firmware is important to fix any security or vulnerability issues that were not available when system was sent to distributor and to ensure that the system works as intended with no problems.
Q. Spot Monitor Setup
A.
  1. Go to setup menu
  2. Select System
  3. Select System Info tab
  4. Click display button on the bottom
  5. Click drop down arrow next to Spot Out to switch from 1,4,9,16 views
  6. Deselect the channels you don’t want others to see from spot out
  7. Press OK and SAVE
Q. The START button is grayed out in EXPORT menu
A.
  1. Make sure all fields are filled out properly
  2. Make sure the USB stick is formatted in FAT32 and no larger than 32 GB

Export/Backup Process

  1. Enter Setup menu and go to EXPORT
  2. Select Channel(s)
  3. Select START & END times
  4. Press CALCULATE to get the FILE SIZE
  5. Press SCAN and the DEVICE field will populate once USB is found
  6. Enter File name, password (optional) and press START
Q. What browser can I use to connect?
A. The system requires Active X controls so it only works in Internet Explorer 7 or higher
Q. What port do I need to open on the router?
A. The port (adjustable) is listed in the Network menu. Default 80/9010/8245
Q. What remote software works with my product
A. ACS (Windows & MAC), PIVOT (preferred), PIVOT PRO,
Q. What to do if my dvr is not recording?
A.
  1. Check recording menu to make sure recording is still enabled
  2. Check HDD health in HDD menu
  3. Reboot and check for errors.
  4. Format the HDD if needed
Q. What’s the default preset # to access a DW PTZ camera's menu?
A. Preset 95
Q. Where to find mobile app settings on DVR?
A. Enter Setup menu and go to Network for local viewing & DDNS for remote
Q. Where to find the System log?
A. From LIVE, right click, select Search then System Log

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  Call sales at (866) 446-3595

Help

Need help? Don't hesitate to ask us something. Email us directly sales@dwcc.tv or call us at (866) 446-3595. You can checkout our F.A.Q. and Help page to get more information about our products.

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